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Service standards and results

By Canada Economic Development for Quebec Regions

Service standards

We are committed to providing quality service:

Our results

We will evaluate our performance and we are committed to presenting the results obtained for all our programs. Our results are:

Results: Financial assistance programs

Average processing time QEDP and REGI 1

Commitment
(calendar days)

Results

2017-2018

2018-2019

Acknowledgement of receipt online

2 days

Automated answer

Automated answer

Acknowledgement of receipt:
funding application

5 days

N/A 2

3

Acknowledgement of receipt:
funding application requesting additional information

10 days

N/A 2

4

Funding application decision

From 35 to 65 days 3

47

49

Processing of a claim

Under 25 days

15

15

Average processing time CFP

Processing of a claim

Under 25 days

9

9

1 2017-2018 Results are for QEDP only: REGI was launched in 2018.

2 The statistical function for the sending of an acknowledgement of receipt was automated in 2018.

3 Incomplete application: missing information can be submitted within a period of up to 45 days, failing which the file will be closed.

Meeting your needs

If you have reason to believe that we have failed to meet our commitment to provide quality service, please contact the business office that serves your administrative region, or the Office for Client Satisfaction. You can also complete the online satisfaction survey.

Report a problem on this page

For any problem, please contact us.

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