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Satisfaction survey

By Canada Economic Development for Quebec Regions

The service offered was easy to access by various means (Internet, telephone, in person, e-mail, mail, fax)

Our hours of operation are convenient

Your requests for information were answered in a reasonable time frame

You were able to easily find the information you were looking for on the Agency Web site

You were served in the official language of your choice

Information on the programs and eligibility criteria is clear and easy to understand

The Agency’s programs correspond to your needs

The information and advice you received met your needs

You were given courteous service

You are satisfied with the service you received

The response time to your request for financial assistance was reasonable

The processing time of your claims was reasonable

The administrative documents from the Agency were easy to understand

The Agency's procedures were clear and easy to comply with


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